Grievance Redressal

Last updated: 1 March 2026

Ludokhelo Entertainment Pvt Ltd is committed to resolving user grievances in a timely and fair manner. This policy explains how you can raise a complaint and how we will respond.

1. What You Can Complain About

You may raise a grievance for matters including but not limited to:

Game-related issues (fair play, match results, technical errors).
Wallet, deposit, or withdrawal issues.
Account access, KYC, or verification.
Privacy, data, or security concerns.
Referral or promotional disputes.
Behaviour of other users or our support staff.

2. How to Raise a Grievance

Email: aryanraikwar09@gmail.com or babubhiya94@gmail.com. Use the subject line “Grievance” for faster routing.
Phone: +91 7987048252
In-app: Use the Help or Contact Support option in the app.

Please provide your registered mobile/email, a clear description of the issue, and any relevant transaction IDs or screenshots. This helps us resolve your grievance faster.

3. Grievance Officer

For escalation or data/privacy-related complaints, you may contact our Grievance Officer at the address and email below. We will endeavour to respond within 30 days as per applicable law (including the IT Rules, 2011).

4. Response Time

We aim to acknowledge your grievance within 24–48 hours and to resolve it within 7–30 days depending on complexity. We will keep you updated if more time is needed.

5. Contact Details

Ludokhelo Entertainment Pvt Ltd
Grievance Officer
Dillod, near Midil School, Dillod, Berasia Tehsil, Bhopal, Madhya Pradesh, India
Email: aryanraikwar09@gmail.com, babubhiya94@gmail.com
Phone: +91 7987048252