KYC Policy

Last updated: 1 March 2026

Ludokhelo Entertainment Pvt Ltd (“we”) requires Know Your Customer (KYC) verification for users of Ludo Khelo (ludokhelo.club) to comply with Indian law, prevent fraud, and enable secure withdrawals.

1. When KYC Is Required

We may require KYC verification when you request a withdrawal, when your cumulative withdrawals or deposits exceed certain limits, or when we need to verify your identity for security or regulatory reasons. We may also request KYC for enhanced account security or customer support.

2. Documents Accepted

Identity proof: PAN card, Aadhaar (masked as per guidelines), Passport, or Voter ID.
Address proof: Aadhaar, utility bill, bank statement, or Passport (if address is mentioned).
Photo: A clear photograph may be required for verification.

Documents must be valid, unexpired, and in your name. We do not accept fake or altered documents; submission of such documents will result in account termination and reporting to authorities.

3. Verification Process

You will be asked to upload documents through our app or website. We may use third-party verification services. We verify identity, address, and (where applicable) bank account details. Verification is usually completed within 24–72 hours. We may request additional documents if needed.

4. Bank Account Verification

For withdrawals, we may verify your bank account (account number, IFSC, account holder name) through OTP or other means as per our payment partner’s process. The bank account must be in your name and match your KYC details.

5. Data and Privacy

KYC data is collected, stored, and processed in accordance with our Privacy Policy and applicable law. We do not share your KYC documents with third parties except as required for verification, payment processing, or by law.

6. Failure to Complete KYC

If you do not complete KYC when required, we may restrict withdrawals or suspend your account until verification is complete. We reserve the right to refuse service to users who do not comply with KYC requirements.

7. Contact

Ludokhelo Entertainment Pvt Ltd
Dillod, near Midil School, Dillod, Berasia Tehsil, Bhopal, Madhya Pradesh, India
Email: aryanraikwar09@gmail.com, babubhiya94@gmail.com
Phone: +91 7987048252