Privacy Policy

Last updated: 1 March 2026

Ludokhelo Entertainment Pvt Ltd (“we”, “us”, “our”) operates the website https://ludokhelo.club and the Ludo Khelo mobile application. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect information that you provide directly, including:

Account information: Name, mobile number, email address, date of birth, and state/city for KYC and account verification.
Payment information: UPI ID, bank account details (account number, IFSC), and transaction history for deposits and withdrawals. Payment processing is handled by certified payment gateways (e.g. PayUMoney, Razorpay) in compliance with RBI guidelines.
Identity documents: When required for verification or withdrawal limits, we may collect details from government-issued ID (e.g. Aadhaar, PAN) in accordance with applicable law. Sensitive data is stored securely and used only for verification purposes.
Device and usage data: Device type, OS version, IP address, and in-app activity (e.g. games played, login times) to improve services and prevent fraud.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account and verify your identity.
Process deposits and withdrawals and comply with financial and tax regulations.
Prevent fraud, abuse, and money laundering and to enforce our Terms & Conditions.
Send service-related notifications, updates, and (with your consent) promotional communications.
Improve our platform, customer support, and security.
Comply with applicable Indian laws and respond to lawful requests from authorities.

3. Sharing of Information

We do not sell your personal information. We may share information with:

Payment partners: Banks and RBI-approved payment gateways (e.g. PayUMoney) to process transactions.
Service providers: Hosting, analytics, and support providers bound by confidentiality and data protection obligations.
Legal and regulatory: When required by law, court order, or government authority in India.

4. Data Security and Retention

We implement industry-standard security measures (SSL/TLS encryption, access controls, secure servers, and regular security audits) to protect your data. Data is stored on servers within India where required by law. We retain your information for as long as your account is active; after account closure we may retain data for up to 5 years or as required for legal, tax, dispute resolution, or regulatory purposes in line with Indian law (including the Prevention of Money-Laundering Act and IT Act).

5. Data Localisation

In compliance with applicable Indian regulations, we store and process personal data and sensitive financial data within India. Any cross-border transfer, if necessary for service operation, will be done only with your consent or as permitted by law.

6. Cookies and Similar Technologies

Our website and app may use cookies and similar technologies for session management, security, and analytics. You can manage cookie preferences through your browser settings.

7. Your Rights

You may request access to, correction of, or deletion of your personal data (subject to legal retention requirements). You may also withdraw consent where we rely on it and opt out of marketing communications. To exercise these rights or for any privacy-related query, contact us or our Grievance Officer at the details below. We will respond within 30 days as per applicable law.

8. Third-Party Links

Our platform may contain links to third-party websites (e.g. payment gateways, social media). We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

9. Children

Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance.

11. Grievance Officer

For any privacy or data-related complaints, contact our Grievance Officer at the details below. We will endeavour to resolve complaints within 30 days as per the IT Rules, 2011.

12. Contact Us

Ludokhelo Entertainment Pvt Ltd
Dillod, near Midil School, Dillod, Berasia Tehsil, Bhopal, Madhya Pradesh, India
Email: aryanraikwar09@gmail.com, babubhiya94@gmail.com
Phone: +91 7987048252